To help you get the best out of your Fort Stamford Health and Fitness Membership, please read the following information.
We have tried to use language that is as clear as possible, but if you have any questions, our team will be happy to help you!
The information, rules and terms below are periodically updated and the current terms can be found on our website
Using Our Facilities as a Member
Accessing Fort Stamford Health and Fitness
We are located at the following address:
Fort Stamford Health and Fitness,
Stamford Lane,
Plymstock,
Plymouth,
PL9 9TU.
The entrance is located to the left of the conservatory. Simply enter Reception, and a member of our team will greet you and assist you with anything you need. As a member, to enter our facilities, scan the QR code found on your members app, or your members fob, on the QR code reader to the left of the gate.
Scanning your QR code or swiping your fob marks you as attended for all your booked sessions, therefore it is important to always scan in, even when the gate is open.
Opening Hours
Our normal opening hours for members are currently; Monday – Friday 06:00 – 21:30, Saturday 07:00 – 17:00, Sunday 08:00 – 17:00.
Reception will be staffed from an hour after opening times.
Last entry is 1 hour before closing times. Our Gym, Spa and Swimming pool shut 10 minutes before closing times, and members must be off the premises by closing times.
Opening hours vary on public holidays. Any changes to the opening times will be communicated via email, social media and displayed at Reception.
Car Park
Our car park is free to members using our facilities. We have a free overflow car park over the drawbridge, in the middle of the old Fort.
Health and Safety
All Health and Safety notices displayed must be followed.
Fort Stamford app
Please download our ‘Fort Stamford’ app to make the most of your Membership! On our app, you can enter our facilities using your very own QR code, book your space on our classes and facilities, see our current timetables and manage your Membership.
In the event of not being able to download our app, access to our facilities can be gained by use of a key fob. Members allowing their fob and/or app to be used by another person shall be in serious breach of our Terms and Rules which could result in termination of Membership. If a fob is lost, it should be reported to Reception right away.
Booking
All available classes/sessions/courts can be booked via our app. Classes, sessions and courts can be booked 7 days + 1 hour in advance of the desired activity.
If you are unable to attend a booking, please cancel your booking more than 2 hours before the start time.
Failure to attend more than 3x booked sessions in a rolling 30 day period will result in the restriction of your booking rights for a week.
On arrival, use your fob or QR code to gain access through the gates. The act of scanning your fob or QR code marks your attendance for that booking in the system, therefore it is important to scan in even when the gates are open.
Fitness Classes
We provide 19+ different fitness class types, and run over 50 individual classes a week, at no additional cost to members. Book your space on a class via our app or the Members Zone on our website.
You may book into 6 classes at a time. Once a class has been attended, a booking space opens up.
Please arrive no later than 5 minutes prior to the start of the class.
Gym
Every Membership at Fort Stamford includes a 90 minute Induction with a qualified Instructor. Not a group Gym Induction with others who you don’t know, but a one-on-one session with an Instructor who will spend over an hour with you. They will introduce you to the Gym, show you how to use the equipment and they will then work with you to create a fitness programme designed specifically for you and your goals.
A Gym Induction is recommended before first using our gym. Inductions can be booked via Reception, or through our Gym Instructors. You are not required to book for your gym sessions after you have completed your Induction.
Our Gym is staffed during opening hours. Our Gym Instructors are available to talk to, and provide advice free of charge.
Review sessions can be booked to update your fitness programme; recommended every 6 weeks. Book via our Gym Instructors.
We have open storage located at the entrance to the Gym for you to put bags and clothes. These are unsecured and we take no responsibility for any loss or damage. Please use lockers in the changing rooms for more secure storage.
Solarium/Sunbed
We have a stand-up Sunbed, available for use, at an extra cost.
Booked via our app (found by pressing the ‘Facility Booking’ button on the app Dashboard, and selecting the ‘Sun Bed’ option), or by visiting our Reception. Sunbed tokens can be purchased from Reception, or on our app, at a reduced members rate.
All prices for the sale of Sunbed tokens will be set and reviewed from time to time, and subject to change at any notice.
Spa
Our Adult-only Spa is for members over the age of 18 ONLY. We have a Sauna, Steam room and spa pool. There is no need to book for this area, but please respect other people’s personal space. When moving between facilities, please use the supplied shower.
Please make note of the safety information located outside of each facility.
Squash/Racketball/Table Tennis Courts
Game on! Book your court via our app (found by pressing the ‘Facility Booking’ button on the app Dashboard, and selecting the ‘Courts’ option) or via the Members Zone on our website.
Only non-marking shoes are permitted in our courts.
All rackets can be borrowed from Reception, and all balls must be purchased.
Fancy a game of Table Tennis? Our table can be wheeled into Court 2.
Swimming
As an Adult member, you can enjoy our pool during our Open Adult Swim sessions. Open Adult Swim sessions do not require booking and there are no limits on how many times, or for how long, a member can swim each day.
Family/Leisure Swim sessions are for children and their families to swim. Booking in advance is required for each family group swimming; you can book your sessions via our app (found by pressing the ‘Facility Booking’ button on the app Dashboard, and selecting the ‘Bookable Family/Leisure Swim’ option). Please book the amount of people attending, and pay for your children and guests at Reception on arrival.
Please leave the pool once your session ends.
Tone Zone
Improve your muscular strength, mobility, circulation and flexibility with our Tone Zone! Full of Shapemaster equipment; this smooth, power-assisted exercise takes away stress and muscle soreness, whilst toning the body effectively.
An Induction is required before using our Tone Zone. This can be booked by visiting Reception.
After your Induction, you can book your Tone Zone sessions via our app (found by pressing the ‘Facility Booking’ button on the app Dashboard, and selecting the ‘Tone Zone’ option)
Bookings are made for use of the first machine, hence the 7 minute session duration. Users should rotate anticlockwise around the room, using each machine in order.
Changing Rooms
Members are only permitted to use the changing room specified for their biological sex. An Accessible and Family Changing room is available for those who require it.
Please be aware that during Swimming Lesson times, the Ladies Wet Changing room becomes a mixed gender/family changing room with male entry permitted only to change a child.
For security reasons, members and guests are asked to store personal belongings in the lockers provided; please do not leave bags or belongings on the benches unattended.
Property stored in lockers is stored at the owner’s risk and no liability for loss or damage will be accepted by Fort Stamford.
A £1 coin is required to operate the lockers, this is returned after use. Lockers are provided on a daily basis only, and items left overnight will be removed on the following day and treated as lost property.
General Rules
We may amend our Rules from time to time, to ensure the health and safety of members, guests and staff. Rules, including temporary amendments, will be displayed throughout our facilities as notices. All members and guests must follow our notices and Rules below, or access to our facilities will be denied.
We reserve the right to adjust the availability of certain facilities or close Fort Stamford Health & Fitness on a temporary basis for the general purpose of cleaning, decorating, essential repairs, maintenance of equipment, special functions and holidays.
Behaviour
If any person abuses members, guests or staff, misuses our facilities, breaches any etiquette guidelines, or generally behaves inappropriately; Fort Stamford reserves the right to refuse admission, or suspend or terminate Membership. In particular; abusive language, sexual harassment, threatening or violent behaviour will not be tolerated.
Clothing
Appropriate clothing must be worn at all times. Closed toe shoes must be worn in all areas, except in the swimming pool/changing rooms or when instructed by an Instructor. Non-marking shoes must be worn on the squash courts.
Safety & Hygiene
Entry to Fort Stamford is only permitted at Reception. Fire exits, which are clearly marked, are there in the interests of safety; members and guests must not interfere with these doors. In the event of an emergency evacuation, members and guests must immediately make their way in an orderly fashion to the nearest available exit and congregate at the top of the car park.
In the interest of Safety and Hygiene, no crockery or glasses are allowed in the changing rooms or activity areas.
No pets will be allowed in our facilities, with the exception of Guide Dogs. Dogs are allowed in our Café, Lounge Bar and Conservatory areas.
Lost Property
All lost property found on the premises should be handed in to Reception.
Fort Stamford will not accept liability for any loss, damage to or theft of money, valuables or other personal property of members and guests. Property stored in lockers is stored at the owner’s risk and no liability for loss or damage will be accepted by Fort Stamford.
Items whose ownership cannot be identified will be stored by Fort Stamford for 2 months, after which the items will be donated to local charities.
Your Membership Perks
Please note, these arrangements are subject to change at any time.
Free Guest Friday*
*Only available to Adult Annual or Adult Monthly Memberships
Exercise is always more fun with a buddy! Invite a guest to use our facilities with you, free of charge, on the third Friday of every month. Guests can be signed in at Reception, and they must fill in a form with their details upon arrival. Guests must follow our Rules.
Members must accompany their guests at all times, and members shall not leave the premises before their guests. Fort Stamford reserves the right to refuse admission to a guest for reasons of health and safety, or if the proposed guest has previously not complied with our Rules. Guests must inform Fort Stamford of any health conditions, medical information and injuries if using the facilities. If wanting to attend a fitness class, use our Tone Zone or book a Court; guests must book on the day of attendance, and facilities are subject to availability.
10 complimentary games of tennis at Plymstock Tennis Club*
*Only available to Adult Annual or Adult Monthly Memberships
As a member of Fort Stamford, you are entitled to 10 games of tennis at Plymstock Lawn Tennis Club per year. Book your game session through our Reception.
10 complimentary rounds of golf at Staddon Heights Golf Club*
*Only available to Adult Annual or Adult Monthly Memberships
As a member of Fort Stamford, you are entitled to 10 rounds of golf at Staddon Heights Golf Club per year. Collect your Membership card today from Reception! Call and book your round with the Staddon Heights Pro Shop (01752 402475), stating you hold a Fort Stamford Golf Card.
10% off Private Medical Surgeries and Treatments at Practice Plus
*Only available to Adult Annual or Adult Monthly Memberships
As a member of Fort Stamford, Receive 10% off private medical surgeries and treatments at Practice Plus. Contact Practice Plus regarding your treatment and make them aware that you are a member of Fort Stamford. Proof of membership may be required, this can be shown in forms of your membership app or we can provide written confirmation that you are a member.
10% off your first treatment at Serenity Salon & Spa*
*Only available to Adult Annual or Adult Monthly Memberships
As a member of Fort Stamford, receive 10% off your first treatment at Serenity Salon & Spa. Relax, unwind and feel rejuvenated with a wide range of beauty and spa treatments. Tailor made packages can also be created to suit your own needs.
To book your treatment, contact Serenity Salon & Spa directly by calling 07972 940930, or by emailing connie565@live.co.uk, and quoting your membership number.
Member Referrals
Know someone who might want to join us? Refer a friend or family member to our facilities, and if they decide to sign up to any Adult Membership, you’ll receive a discount on your Membership as a thank you!
Please ensure your friend or family member mentions your name when signing up, or on their first visit if signing up online.
Fort Stamford reserves the right to withdraw the referral gift at any time. This benefit is subject to change from time to time.
Feedback and Complaints
All feedback and complaints can either be emailed to info@fortstamford.co.uk or passed to reception.
Your Membership Terms
By signing up as a member, you agree to comply with our Terms and Conditions of Membership and any Fort Stamford Rules. This includes all Adult, Student, Squash and Child Memberships, and any guests of members.
Our Terms and Rules are necessary to make sure we can offer an enjoyable and safe environment for you, your guests and our other members to share during every visit. These apply at all times and take priority.
You will only be permitted to use Fort Stamford’s facilities if your Membership is current and fully paid up, or you have made payment arrangements to clear any debt which are acceptable to Fort Stamford.
Membership Types
Uncommitted Memberships
Uncommitted Memberships at Fort Stamford are Memberships with payments by Direct Debit on a month-to-month basis.
Our most flexible Memberships; you are able to terminate Uncommitted Memberships any month, with 10 days notice.
A one-off joining fee applies to these Memberships. This covers the costs of administering the Membership, Inductions and fees to third parties such as Boditrax, banks etc. This may be waived, if you have been a member with us before and your Membership ended 2 years prior to rejoining.
Committed Memberships
Committed Memberships at Fort Stamford are Memberships with an initial commitment of 12 months/payments in monthly installments by Direct Debit.
When you join us on a Committed Membership, you are agreeing to remain a member of Fort Stamford for at least the duration of the 12 month/payment Commitment Period.
After your 12 month/payment Commitment Period is fulfilled, your Membership will continue, and your payments will continue to be collected, until you choose to terminate your membership.
Annual Memberships
Annual Memberships at Fort Stamford are Memberships with a single upfront payment for the year/12 months. This payment can be made at Reception, or through our website.
Annual Membership contracts renew every year, but all payments are made manually by the member, either at Reception or through the Fort Stamford app. No Direct Debit arrangement is available for this Membership.
If, after 12 months, you do not wish to renew your Annual Membership, please email info@fortstamford.co.uk.
Short Term Memberships
Short Term Memberships at Fort Stamford include; 1 Day Memberships, 1 Week Memberships, 2 Week Memberships and 1 Month Memberships.
These Memberships last for as long as stated in their title, and are paid upfront. The payment for these Memberships can be made at Reception, or through our website. Freezes cannot be applied to any Short Term Membership.
Freezing your Membership
You can freeze/suspend your Membership for one continuous period of at least 1 month, and for a maximum of 1 year, for whatever reason. You can freeze multiple times per year, if needed.
To freeze your Membership, please email info@fortstamford.co.uk with your preferred freeze start date and end date.
If you are signed up to a Committed Membership, any freezes during the initial 12 month Commitment Period will extend the length of the Commitment Period by the length of the freeze.
Arrears
If you have signed up to an Uncommitted or Committed Membership with us, and your Direct Debit collection fails when due, we will notify you and request that the debt be paid to clear the outstanding balance.
Should the balance still be outstanding after 30 days, in the absence of any correspondence and agreement for payment to be made, Membership shall be treated as terminated, and access denied.
We reserve the right to refer any unpaid monies to a debt collection agency. Charges and legal fees incurred in the collection of overdue Membership fees will be the responsibility of the member and will be legally recoverable from the member.
Ending your Membership
You may terminate your Membership in the following circumstances:
- If you have an Uncommitted Membership, or have finished your 12 month/payment commitment on our Committed Membership. To terminate your Membership, please give at least 10 days written notice, by emailing us at info@fortstamford.co.uk.
- If you’re currently on a Committed Membership and are still within your 12 month/payment Commitment Period, you can terminate your Membership, but are liable to pay the difference between what you would have paid from the outset had you joined on our Uncommitted Membership rates (currently £10 per month), plus the joining fee.
Please do not cancel your Direct Debit before first discussing your options with our team.
We have grounds to terminate your Membership in the following circumstances:
- If you commit a serious or repeated breach of our Terms and/or our Rules.
- If any Membership fee due remains unpaid 30 days after its due date.
- If you provide us with false details when applying for Membership.
If we terminate for any of these reasons, we reserve the right to retain a proportion of the money paid under this agreement, to cover any reasonable costs incurred.
Membership Rates
We reserve the right to review all Membership rates from time to time.
If you have signed up for a Committed Membership and you are in your initial Commitment Period, we guarantee that Membership fees will not increase during your Commitment Period.
We will give you at least 30 days written notice of any change to the fees charged.
Sale of Fort Stamford
In the event of the sale of Fort Stamford Health & Fitness to another company or other person, we may transfer your membership to the new owner and you will continue as a member of that Club. You will continue to pay your Membership fees, provided there are no changes to these Terms or Rules. This will not affect your contractual or statutory rights.
