Club Rules
Fort Stamford Facility Rules
Our Commitment
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To provide a safe place in which you can enjoy the facilities offered.
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To continually improve the quality of the facility
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To employ the very best instructors available, Who are well qualified, competent and approachable.
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To carry out repairs when necessary when necessary, both swiftly and so as to cause minimum inconvenience wherever possible. Equipment that malfunctions shall be attended to promptly.
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Should you have cause to complain, we shall respond quickly, positively and fairly. We shall try to be consistent in our response but retain the right to treat every situation on its merits.
Your Commitment
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To conduct yourself in a manner so as not to cause offence to others by way of your behavior, personal hygiene, appearance or dress. Foul language, abusive gestures and both the threat and use of violence are totally unacceptable and will more than likely result in the offending persons being banned from the club, with no refund of subscriptions or joining fees paid.
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In the interest of the sanity of the staff and users of the club, please control and supervise children in your care. We do not allow children into the club unless they are accompanied by an adult.
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To respect the authority of the staff on duty.
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To observe the general points listed below and from time to time on the notice boards around the club.
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To report to a member of staff any defects with the building, machinery or other contents which are likely to cause an accident.
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To report any accident which affects the club or users of the club, e.g. incidents such as theft or malicious damage.
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To make us aware of any complaints you might have and to be constructive in your criticism.
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To give at least 24hours notice of cancellation of a booking. You are liable to pay a casual member's rate for your place should you not turn up or give reasonable notice of cancellation. The reason for this is that by not turning up, you are depriving both the club and fellow members of the opportunity to sell or occupy your place.
General Points
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We have a large lost property department. Please report any lost property you lose on the premises, you will be surprised what we find. Our policy is to keep goods for 4 weeks before either giving them to charity or throwing them away.
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Smoking is not permitted in any area of the club. The exception is the lounge, but not until after 19:00pm.
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In the interests of hygiene, other than guide dogs, no pets are allowed in the club. Guide dogs are not permitted in the swimming pool area.
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We cannot accept liability for any accidents incurred or goods either stolen or damaged (including cars in the car park) unless we have been negligent.
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The swimming pool does not have a lifeguard in attendance. Accordingly we have agreed with the Health and Safety Executive that we shall make every attempt to ensure a safe environment by banning those activities most likely to cause an accident. Running, diving and jumping are therefore strictly forbidden. Furthermore, other than essential swimming aids, both foam shapes and inflatables are not allowed. The only exception being during swimming lessons and pre-booked parties. On a point of general hygiene, please shower before bathing.
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For safety reasons we do not allow glasses to leave the bar area. Plastic cups are provided free of charge.
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You are responsible for your own physical condition. You must contact an instructor if at any time you feel faint or suffer unusual symptoms, which give reason for you to believe that all is not well. You must also tell the instructor should you have an accident or develop a medical condition likely to affect your training programme. Please help us to help you.
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Management reserve the right to change, add to and delete rules as they see fit. Such actions will be published in newsletters, notice boards around the club and on the web site.
